Delivery & Returns Information

Our shopfitting warehouse & showroom is open Monday ~ Friday 8:30am - 5:30pm. Our warehouse cut-off time for collection is 5:00pm

Christmas Opening Hours

Please click here to view our Christmas Opening Hours

How Much Is Delivery?

Delivery is calculated by weight and size of products. Our advanced system calculates the weight to the actual gram, so you are never overcharged. To get an exact cost for delivery, simply add your items to the Shopping Basket. Scroll down to the bottom of the page and enter your correct destination postcode. Click Update Estimate to display your net delivery charge.

Normal Delivery

We dispatch all orders received before 11am on the same day when possible. All other orders will be dispatched the next working day. Delivery times are dependent upon the products which you order. The list below is for guidance only and is based upon UK mainland (not highlands), deliveries.

• Depending on the weight and size of your order, it will either be delivered by Tuffenells or on a pallet using a national carrier.
• Most products are delivered within 24 - 48 hours. Exceptions are listed below.
• Products with a * are delivered direct from the manufacturer.

All palletised deliveries, including Slatwall Panels, Slatted Gondolas, Display Units and large bulky items will require two persons for off-loading. The delivery driver is not our employee and is only insured to deliver the goods to the curbside. Your driver is not there to offload and carry the goods into your premises. Additionally, pallets are strapped with metal or plastic strapping, and so you must have tools (pliers or wire cutter) that can cut through this. The driver is only obliged to deliver to curbside.

We require a signature for all deliveries. All deliveries should be signed for as "Unchecked" to assist with any claims. In the rare event of any obvious damage to the goods - please bring it to the attention of the delivery driver and sign the delivery note indicating "Damaged" items. Please check all items before signing for the delivery. If you sign for everything as "Ok" we will be unable to claim for replacements should you have damages.

Any damages or shortages must be reported by 12pm the day following delivery. Failure to report under this term will result in no obligation by Uni-Shop.

Please provide a contact number and note any delivery restrictions during checkout, this is especially important if your delivery address is unusual or difficult to find or has timed restrictions. Remember, pallet deliveries are often made with large articulated trucks, so will not be able to go on narrow streets.

Delivery Requirements

Please note that our courier needs to be informed if there are any delivery restrictions. These can be red routes, access restrictions, delivery times or loading times. If there is anything you need to inform us about, please use the Additional Comments Box.

By providing a mobile phone number when you place your order, we can send you tracking information. We must draw your attention to delivery waiting times. If you are not available to receive your order, the driver will not wait and you will incur a further delivery charge.

As previously mentioned, the above is a guide only. Delivery times shall not be the essence of any order or contract, and we can not be held liable for delays.

Returns

Uni-Shop want you to be entirely satisfied with your order.

We do not supply goods on a trial basis, nor on sale or return. Prior to the return of any goods, you must contact us, in writing and within 7 days of delivery and subject to our agreement, the goods may be returned (we will provide you with a returns number). Any items must be returned to ourselves unused, undamaged and in original packaging with packaging and seals unbroken. In this case, you will be liable to a 20% re-stocking charge, plus all delivery and collection costs to and from yourselves.

Uni-Shop are unable to accept the return of non-stock items or goods on special order or that have been especially manufactured to required specification or amended from the original state.

If you are unable to inspect your goods at the time of delivery, please ensure that you sign "unchecked". In the unlikely event that your order is received damaged, then please contact us on the same day of receipt. We will then organise repair, replacement or refund. Due to carrier's terms and conditions, we are unable to process any notifications outside this period.

Any refund will be made using the same method as your order and after returned goods are inspected by ourselves.

Faulty Returns

Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.

If the item needs to be returned, you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty, we will dispatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted.

If the item is not found to be faulty, it will be returned to you at your cost. This returns policy does not affect your legal rights.